PURCHASE POLICY
I understand that by ordering from ArtHouse Co and The Art and Framing Company, you agree to the following terms:
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The purchaser is responsible for ensuring that all ArtHouse Co and The Art and Framing Company products are suitable for the intended location and wall where they will be installed. Detailed product information is available on the websites www.arthouseco.com.au and www.artandframingco.com.au. If you have any questions or queries, you can contact the customer care team before placing your order.
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While every effort is made to ensure color accuracy in the printing and quality control process, ArtHouse Co and The Art and Framing Company cannot control the settings on the purchaser's screens, mobile phones, or other devices. Therefore, there may be slight variations in color between what is displayed on your device and the actual product.
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If you are uncertain about the product you are ordering or need more detailed information, it is recommended that you contact Customer Care before placing your order.
These terms and conditions are in place to ensure that customers make informed decisions about their purchases and to address any concerns regarding product suitability and color accuracy.
AGREEMENT
These Terms and Conditions apply to you, the Website user and your usage of the Arthouse Co and associated software, networks and processes, including the purchase of goods or services through the Website.
By browsing the Website, or placing an Order, you agree to these Terms and Conditions as set out below.
INTERPRETATION
In these Terms and Conditions: “Agreement” means these terms and conditions, including all the terms of any order placed by you the User through the Website (if applicable). “Customer” means the person or legal entity identified in a Arthouse Co quote, invoice or sales document. “Delivery Cost” means the costs associated with delivery as specified in an Order. “Goods” means the Products listed in an Order. “Intellectual Property” means all rights in patent, copyright, trade names, trademarks, logos, designs, images (including still images, and audio and audio-visual media). “Material” means any information (including but not limited to data, source codes, and drawings) or images in any form (whether visible or not) stored on or in use with the Website. “Pre-sale” means items that are sold in anticipation of being in stock on or near to the dispatch date stated in the Product listing on the Website. “Privacy Policy” explains how we collect, use and disclose the personal information You provide to us when You use Our Website “Products” means any items listed on the Website (for sale or otherwise) that are for sale from key Suppliers. “Returns Policy” means the terms upon which you can return or exchange Products and forms part of this Agreement. “Supplier” means any boutique artist or designer that Arthouse Co represents on the Website.
SITE USE
This Website may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. Arthouse Co will not be responsible for the content or privacy practices associated with linked web sites. You must ensure that your access to, or use of the Website is not illegal or prohibited by laws that apply to you. You must take your own precautions to ensure that your process for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference that may damage your computer system. Arthouse Co takes no responsibility for any such damage that may arise in connection with your use of the Website.
PRICING
All prices listed on the Website are in Australian Dollars unless otherwise specified. Prices for items in an Order are fixed once your Order has been confirmed.
If a Discount Code is entered at the checkout, it has the effect of applying a discount equally across the entire Order, including both Goods and associated Delivery Cost. Arthouse Co reserves the right to refuse a sale.
PRODUCT SPECIFICATIONS
Features and specifications of Products described or depicted on the Website are subject to change without notice.
PAYMENT
ArtHouse Co accepts Visa, Mastercard, PayPal and Afterpay payments. Payment for Orders will be processed immediately upon confirmation of your Order. If your nominated payment method triggers Arthouse Co internal suspect transaction protocols, Arthouse Co may contact you to confirm additional details, or rescind the transaction.
DELIVERY AND OWNERSHIP OF GOODS
All purchasers via the Arthouse Co website include a separate dispatch service (the Service), a service which is distinct from the supply of Goods, and which includes only the dispatch of the order with a third party carrier, and the provision to the carrier of instructions to enable the delivery of the Goods to the customer by the carrier.
All shipments will be labelled with an Authority to Leave notice. If elected address is an apartment or unit, items will be left in best accessible area, whether that be front door, lobby, mail area or shared corridor.
All purchasers are liable for redirection fees incurred and will be payable to the carrier. If redirection fees or redelivery fees are charged to Arthouse Co, the cost will be passed onto to the purchaser as due and payable.
If the purchaser is unavailable to receive the goods purchased on initial delivery, and re-delivery is scheduled, the goods are no longer available for refund due to further handling of the goods ordered by the Courier Company.
Once Goods have been dispatched, it is the customer's responsibility to liaise with Arthouse Co's nominated courier company in relation to date of delivery and to make themselves available to take delivery during business hours or otherwise in accordance with the carrier’s instructions.
Any information provided by Arthouse Co to a customer in relation to delivery will be from a third party, and as such Arthouse Co will not guarantee the accuracy of such information. Arthouse Co will provide customers with tracking information to enable liaising with the carrier.
The parties acknowledge that delays in shipping do occasionally occur, and Arthouse Co is not liable for any loss and damage caused by the delivery delays, nor to refund any amounts paid for the order or delivery of the order.
RETURNS POLICY & REFUNDS
Returns or exchanges are only accepted within 24 hours on receipt of delivery in accordance with the Returns Policy.
If goods received arrive damaged you must get in contact with our team within 24 hours of receiving the items and provide reference photos to be eligible for replacement or a refund.
Many products from Arthouse Co Website are ‘made to order’ and therefore cannot be returned or exchanged, unless the Product is deemed damaged, in accordance with the Arthouse Co Returns Policy and the Australian Consumer Law guarantees. In order to facilitate a return under these Terms and Conditions, Customers must e-mail store@arthouseco.com.au
Returned Goods must be returned in their original packaging with all accessories, and must be in a re-saleable condition.
WARRANTIES
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, in accordance with the Arthouse Co Returns Policy. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. This warranty does not cover:
(a) Normal wear and tear; (b) Damage arising from abnormal use, or abuse, or placement in inappropriate locations; (c) Products which have not been maintained, or which have been modified (d) Installations or hanging service not provided by Arthouse Co
INTELLECTUAL PROPERTY
All Intellectual Property in any Material on the Website is the property of Arthouse Co. Unless expressly authorised under this Agreement or otherwise, you may not reproduce adapt, modify, display, perform or distribute any Material or any part of any Material.
LIABILITY
To the extent permitted by law we will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise; and our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question. 14.2. For the avoidance of doubt, nothing in this clause limits or restricts Your ability to make a claim that may be available to You for Our failure to comply with a guarantee under the Australian Consumer Law.
PRIVACY POLICY
We gather personal information about our customers for the purposes of: (a) marketing, supplying or delivering our products to you; (b) improving and developing our products and services; and (d) expanding our business.
Arthouse Co is committed to protecting your privacy and personal information because of our legal and ethical commitment to comply with relevant law and more importantly, because we know that you care how information about you may be used and shared.
