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FAQs

Who are we?

We are the concept store to Art & Framing Co! A warehouse conversion into 300sqm light and airy space with Artworks, Furniture, Homewares & Events. We are one big family! We have only been here since September 2018 but Art & Framing has proudly been a part of the Newtown and Marrickville community in Sydney for over 20 years.

How do I get in touch?

During Sydney Lockdown we recommend getting in touch via phone or email. We love a good chat with our clients! Our current hours of operation are Monday-Friday 9am-5pm. 

I have put an order through online. What happens next?

Once your order has been placed our processing team will send it through for production. Our production team will then get busy printing and framing your order. The production of your order can take between 5-14 working days to complete.

If you are picking up in store, one of our staff will notify you to let you know when it is ready to collect. If you require shipping, our dispatch team with box your order and organize delivery. You will then be notified by email and will be provided with the shipping information and tracking. Shipping time varies depending on your location.

How long will my order take?

All products are made to order, in-house using locally sourced materials and have a production time of between 5-14 working days not including delivery. Please be aware, turnaround time can be subject to delays related to availability of materials. 

Print orders ship approximately 5 business days from the order date.
Frame orders ship approximately 14 business days from the order date. 
Specialist products, such as our Artist Print Collections take approximately 2-4 weeks for delivery in Australia and approximately 4 weeks for international destinations.

Shipping times vary depending on your location. Please allow 1-3 days for delivery in Sydney Metro areas and 5-7 for interstate and rural areas If your order is time critical please let us know as we may be able to accommodate.

Don't hesitate to contact us if your order is time sensitive and we will do our best to accommodate.

Do you provide custom framing?

Absolutely! We frame it all; jerseys, memorabilia, photographic prints, art prints, mirrors. There is no framing job too specific or unusual.

I want an oversized print, do you offer custom print sizing?

Yes we do! We print and frame in house, let us know which print you are interested in changing and what size you desire and we will see what we can do.

I need help styling my house with my artworks, do you offer styling services?

We sure do, we have a team of in Artwork curators and advisors that will be happy to help you style your space. We offer a FREE Mockup Service to all clients and you can access this service HERE

What is Afterpay?

Afterpay lets you buy what you want today, receive it right away and pay for it over four equal fortnightly instalments interest free. To select Afterpay as your payment method simply do so at the checkout. You will be redirected to the Afterpay site where you can register or log in to complete your purchase. We will ship your order out as soon as you complete the purchase as per our normal shipping terms.
For first time Afterpay customers the first payment will be charged at the time of purchase. Existing Afterpay customers will be charged for their first instalment 14 days after their purchase. A detailed payment schedule will be provided by Afterpay at the time of purchase.
To use this service, you must live in Australia, be over 18 years of age and complete your purchase with a debit or credit card.
Shop now, we'll get cracking making your order and you pay it off over four equal fortnightly repayments. Easy!