Your cart
SHOP ONLINE WITH FREE SHIPPING AUSTRALIA WIDE. SHOP ONLINE WITH FREE SHIPPING AUSTRALIA WIDE.

COVID-19 Updates & Current Information Regarding Deliveries - JAN 2022

UPDATED 11.01.2022
Dear Customers…

*SPECIAL CIRCUMSTANCES*

COVID 19 and the Effects on Deliveries

Due to the widespread impact of Omicron infections, our partnered carriers across the network are experiencing both a surge in parcel deliveries and major disruptions to their delivery services.

With a significant number of people in self-isolation in accordance with state regulations and public health orders, delivery delays are expected across the network due to driver shortages, depots experiencing temporary closures and/or operating with significantly reduced staff. 

At this time we are asking our customers to allow up to an addition 5 business days after the original ETA of their order and we thank them for their understanding and patience.

Whilst we understand that delays of any length can be frustrating, we want to assure you that we are doing everything in our power to get your orders to you as quickly and safely as possible. However, at this time we are unable to provide any guarantees regarding delivery and take no responsibility for delays caused by Couriers and Shipping Agents.

When goods leave our factory you will receive a shipping notification with an estimated time of arrival. This is provided to us by our Courier delivery service. It is important to note that this is an ESTIMATE ONLY. Therefore, we advise all of our customers to visit the website of the delivery service provider and use their tracking number to receive more accurate updates and information regarding the delivery of their goods.
Due to Covid Safety Regulations, couriers are currently labeling all goods with an ‘Authority to Leave’ notice. The Art and Framing Company and Arthouse co take no responsibility for the placement of your items if no one is home to receive the delivery.

Please see the table below to see how Carrier delays may effect your delivery.

 

Carrier Network update 11/01/2022 

Carrier Service Issue
Allied  Road Express & Bulky

Zone: Melbourne and Sydney

Melbourne and Sydney networks are struggling beyond expectation with a reduction of delivery operations staff by up to 50-60%. 

- Sydney and Melbourne’s freight experiencing significant delivery delays due to driver shortages. 
 
- Bulk deliveries experiencing delays due to a shortage of vehicles and drivers.
​​​
- Please allow up to 5 business days past ETA for a parcel to be delivered before contacting our team
Couriers Please  Standard 

Zone: NSW, VIC, WA 

Approximately 10% of all delivery operations staff are impacted and expect to see national delivery delays of an additional 2-5 business days past ETA continuing to at least the end of January. 

- NSW is currently experiencing delivery delays of up to 1-2 business days and is expected to return to regular operations capacity by Wednesday 12th Jan. 

- WA is also experiencing significant delivery delays but is expected to return to regular operations capacity by Saturday 15th Jan.

- Please allow up to 5 business days past ETA for a parcel to be delivered before contacting our team
Fastway (Aramex) Standard

Zone: VIC, NSW, SA 

Due to the ongoing impacts on delivery operations, several depots have been subjected to temporary closures and reduced staff capacity across drivers and specifically call centre teams. 

- Significant delivery delays in Melbourne, Sydney, Adelaide, Geelong and Bendigo.

- Please allow up to 5 business days past ETA for a parcel to be delivered before contacting our team​​​​
TNT/Fedex  Standard/Road Express 

Zone: NATIONAL DOMESTIC SERVICES 

Due to ongoing impacts of covid several depots have been subjected to temporary closures and are operating with reduced staff capacity. 

The situation is changing daily and more up-to-date information will be provided. 

Visiting Us In-store

Our doors are open and we invite you to drop by for a browse or a personalised consultation in a safe and spacious environment.

    Alternatively, we will continue to offer virtual consultations for custom framing and Artwork Consultations.

    Here's how it works...


    1. Contactless Drop-off | Pick-up Service
    Send us an email including your details, images of your items to be framed along with a brief description of what framing you had in mind.

    Next, give us a call! We love a good chat. One of our amazing team members will talk through your project with you, confirm your details and organise a time for your to drop off your items or have them collected by one of our drivers.

    2. Virtual Consultation
    We will then organize a formal, virtual consultation where we will discuss your project in detail and talk you through your custom framing options. Once the details are signed off and locked in we will then take a contactless payment.

    3. Contactless Collection | Delivery
    If you choose to collect your items are instore, we will contact you as soon as your order is ready.
    If you choose to have your items shipped, you will be notified as soon as your items leave our store and will be given tracking by our delivery providers.



     -